English

PPG has implemented ePro, a global platform that improves efficiencies in our procurement processes. These processes include activities that occur from the time PPG sources a good or service with a supplier until the payment is made for those goods and services. In addition to the many benefits that ePro brings to PPG, our suppliers realize the following benefits:

No fees associted to use ePro including registration and interaction with PPG
Enhanced capabilities for suppliers participating in Request for Proposals (RFPs) or negotiating contracts
Electronic receipt of purchase orders (POs) and submission of invoices leading to improved accuracy, efficiency and cycle times
Visibility to POs, invoice status and payment information in a central location

For help with ePro and to become more familiar with the application, we have a variety of resources available:

Issue Type	Examples	Who to contact?
Jaggaer - Technical Login and Password issues Error page or software bug encountered within the supplier portal Catalog management assistance Portal invoicing assistance Registration or bid response technical assistance General registration questions	How do I submit an invoice? What do I do if I forgot my password? How do I add new users to my supplier profile and set their permissions? How do I upload my pricing for a catalog or sourcing event? The portal keeps getting stuck? Why can’t I setup my mobile app password? How can I set up cXML invoicing? What do the different registration emails mean?	Log a ticket with Jaggaer Global Customer Care Call Jaggaer’s 24/5 Support Hotline at 1-800-233-1121. International numbers available here
PPG – Registration and Onboarding Help with PPG specific registration questions Questions about onboarding	Which certificates am I required to upload? What does this onboarding question mean? What do I do if I received multiple e-mails to register? How do I know which commodity code to choose during registration? Why do I need to provide information included in the onboarding form?	e-mail: eProSupplierSupport@ppg.com
PPG – Invoice Payment Status Check the status of your invoices	How can I check the status of my invoices submitted through the Jaggaer Portal? What do the invoice payment status options mean?	Review the Payment Status QRG
PPG - Payment Issues Payment is late Payment went to the wrong bank account Payment remittance not received	Please check the portal for payment status first What if my invoice says “Payable” but it is past due? What if my invoice says “Paid” but I did not receive payment?	EMEA – Find the correct contact using this list USCA – Find the right contact here. Please have correct invoice numbers and PO numbers when contacting AP

ePro Supplier Resources
Important PPG Supplier Changes	Important PPG Supplier Changes
Supplier Awareness FAQ	Supplier Awareness FAQ
ePro Supplier Registration Account Activation Directions	ePro Supplier Registration Account Activation Directions
PPG Supplier Information Session – ePro Registration	PPG Supplier Information Session – ePro Registration
Supplier Guide – Registering Multiple PPG Records	Supplier Guide – Registering Multiple PPG Records
Help Videos (Create Invoices / Check Payment Status)	Help Videos (Create Invoices / Check Payment Status)
Help and support	Help and support
AP Support Contact List	AP Support Contact List
Supplier Invoicing Guide	Supplier Invoicing Guide
Invoice Payment Status Guide	Invoice Payment Status Guide
Two-step verification for the authentication	Two-step verification for the authentication
How to Update Banking	How to Update Banking
How to resolve the currency issue on the portal	How to resolve the currency issue on the portal

Global Procurement

Global Procurement

English

For help with ePro and to become more familiar with the application, we have a variety of resources available:

ePro Supplier Resources