Global Procurement


PPG has implemented ePro, a global platform that improves efficiencies in our procurement processes. These processes include activities that occur from the time PPG sources a good or service with a supplier until the payment is made for those goods and services. In addition to the many benefits that ePro brings to PPG, our suppliers realize the following benefits:

  • No fees associted to use ePro including registration and interaction with PPG

  • Enhanced capabilities for suppliers participating in Request for Proposals (RFPs) or negotiating contracts

  • Electronic receipt of purchase orders (POs) and submission of invoices leading to improved accuracy, efficiency and cycle times

  • Visibility to POs, invoice status and payment information in a central location

For help with ePro and to become more familiar with the application, we have a variety of resources available:

Issue Type Examples Who to contact?
Jaggaer - Technical
  • Login and Password issues
  • Error page or software bug encountered within the supplier portal
  • Catalog management assistance
  • Portal invoicing assistance
  • Registration or bid response technical assistance
  • General registration questions
  • How do I submit an invoice?
  • What do I do if I forgot my password?
  • How do I add new users to my supplier profile and set their permissions?
  • How do I upload my pricing for a catalog or sourcing event?
  • The portal keeps getting stuck?
  • Why can’t I setup my mobile app password?
  • How can I set up cXML invoicing?
  • What do the different registration emails mean?
PPG – Registration and Onboarding
  • Help with PPG specific registration questions
  • Questions about onboarding
  • Which certificates am I required to upload?
  • What does this onboarding question mean?
  • What do I do if I received multiple e-mails to register?
  • How do I know which commodity code to choose during registration?
  • Why do I need to provide information included in the onboarding form?
PPG – Invoice Payment Status
  • Check the status of your invoices
  • How can I check the status of my invoices submitted through the Jaggaer Portal?
  • What do the invoice payment status options mean?
Review the Payment Status QRG
PPG - Payment Issues
  • Payment is late
  • Payment went to the wrong bank account
  • Payment remittance not received
Please check the portal for payment
status first
  • What if my invoice says “Payable” but it is past due?
  • What if my invoice says “Paid” but I did not receive payment?
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